Services

“We'd been burned badly by an agency that was brilliant on the sales call and then handed our project to a junior who clearly didn't know what he was doing. By the time we realised, we'd paid half the invoice. So this time I asked directly in the first meeting: who will actually be doing the work? He introduced himself clearly. He showed his portfolio. He was on every call. He replied to my emails. It's such a basic thing but apparently rare. The website was delivered on budget, on time, and has since generated enough new business to pay for itself four times over in twelve months.”

“I'm not technical. At all. I was dreading the whole process because every developer I'd spoken to made me feel stupid within about five minutes. Acronyms everywhere, assumptions about what I knew, impatience when I asked basic questions. I almost didn't bother. The first call with him was different. He asked about my business, my customers, my competitors — not about what platform I wanted or what my tech stack was. I didn't feel stupid once. The whole project ran in plain English. I actually understood every decision we made. The site launched on the date we agreed. Not approximately. Exactly.”

“I've been a coach for eight years. I've had three websites. Every one of them felt like it belonged to someone else — too corporate, too template, too generic. I'd basically given up on having a website that actually felt like me. What made this different was the discovery call. He asked me questions nobody had ever asked before: what do you NOT want your clients to feel when they land on your site? What three words would your best clients use to describe working with you? He built from the answer to those questions, not from a template. When I saw the first concept, it was WOOOOOOOW.”